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Returns & Complaints

 

Revocation:

You have the right to withdraw from your purchase contract within 14 days without giving reasons.


This is how easy the return is at Modellport Schweighofer:

  1. Packing
    Please pack the items that you want to return back to their original packaging before placing them in the package and return the goods in the original condition (undamaged, without traces of use and including all labels).
  2. Sign up
    We ask you to inform us in writing that you want to return the goods. Fill out and submit our withdrawal form.
  3. Give up
    If you have sealed the package well, you can give it sufficiently stamped to the post office.
  4. Wait for e-mail
    As soon as your return has been entered into the warehouse, we will inform you about further action. You will receive a confirmation with all details by email.

Please registrer every return in writing! Withdrawal mails will not be answered immediately. The moment the goods arrive at our warehouse, you will be informed via mail about further actions.


The use of the return form is optional and does not limit your right of revocation. The declaration of withdrawal must be addressed to:

Modellsport Schweighofer GmbH
Wirtschaftspark 9
A-8530 Deutschlandsberg
Austria
E-Mail: ruecktritt@der-schweighofer.at

Please keep the receipt that you receive with the task of your package. In case of package loss, we need this for tracking. We assume responsibility once the package has reached our warehouse. You will be informed by e-mail as soon as we receive your package.

If you revoke the contract, we will repay you all the payments we have received from you, including the shipping costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayments.

In the case of purchase contracts where we have not expressly offered to collect the goods ourselves in the event of cancellation, we may refuse repayment until we have returned the goods or until you have proven that you have returned the goods , depending on whichever is earlier.

Any expenses and costs caused by a declaration of cancellation or complaints which are not correctly declared are at your expense.

 

Delivery damage
Please check your shipment immediately upon acceptance.
In the case of damaged packages with apparent transport damage, please be sure to notify the delivery agent when accepting the goods and indicate that the damage is noted or refuse acceptance. If necessary, check the contents for completeness and damage in the presence of the carrier.
Please contact us by e-mail as soon as possible: reklamation@der-schweighofer.at.
Subsequent claims due to damage or missing content cannot be acknowledged. The reason for this is that we cannot assert our own claims against the freight carrier or the transport insurance.

Returns of LiPo batteries
If you wish to return a LiPo battery, please follow the steps at return of lipo batteries

 

Returns with voucher

Gift cards (ie vouchers that were purchased) are charged in the event of a return. You will be credited with your consent to the value of the return all or part of the voucher value to your customer account. Vouchers can not be redeemed in cash.

Promotional vouchers: Please note that a voucher will not be refunded if goods are returned in full or in part. Furthermore, certain promotional vouchers are only valid for the specified time period and within the framework of the associated advertising campaign.

Promotional articles: Please note that if you return an item purchased through an advertising campaign, the action becomes invalid. In other words, the claim for the free article or the savings expires.

You can always find detailed information on promotional vouchers under the respective conditions of participation.

 

Complaints and manufacturing guarantee

If you want to return goods, (if there is a delivery error or a damage to the package or the goods), this is a case of complaint.

Please ensure that your return (even in the case of a complaint) is sufficiently franked! In the case of returns which are not received by us free of charge, we will charge you for the occuring expenses.

Please registrer every return in writing!

We distinguish between faults and errors on the manufacturer side.

In case of errors on our side (for example wrong goods delivered) we exchange the goods and accept the additional shipping costs resulting from this.
In the case of complaints concerning the manufacturer (e.g. production defects), we forward the goods directly to the manufacturer/importer. As soon as we receive information, we will inform you immediately if we can send you a credit note or a substitute product, or whether a repair will take place. The manufacturer shall make the necessary compensation.

Process Flow:

  1. Log In
    • Please report your complaint in written form by sending an e-mail to reklamation@der-schweighofer.at. This mail should contain:
      1. Order number
      2. Article number of the damaged product
      3. Your full name
      4. Description of the problem
      5. If possible, photos to illustrate the error
  2. Inspection
    • We will deal with the problem and let you know if it makes sense to send the product back. If we are not sure, we forward the error description and the photo to the manufacturer and get their opinion (unfortunately this process is not possible with all manufacturers). This operation saves you money for returning a defective product that is not covered by the warranty.
  3. If we believe your product is faulty, please return it to us (see item return above) and we will forward it to the manufacturer.
  4. We then wait for the manufacturer's feedback. The processing time varies depending on the manufacturer, but generally it is at least 2-4 weeks. If you do not receive a confirmation within this time, please contact us by e-mail and we will try to find a current status. Then the manufacturer informs us whether the complaint has been acknowledged or rejected and what the manufacturer can offer you.
  5. As far as possible, the product is repaired. Otherwise the product will be replaced. If the same product is not available, you will receive a qualitatively equivalent model of the same price class as the complained product. The manufacturer and subsequently we are not obliged to replace exactly the same model.
  6. If the manufacturer considers your complaint to be unauthorized (if it has been damaged, for example, by improper use), the same product will be returned to you. In some cases the manufacturer offers special conditions for replacement. In this case we will inform you in advance.
  7. As soon as we receive a replacement, we will inform you about further actions/the return shipment.
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